Tangino Group

Benchmarking
Client segmentation
Context analysis
Contextual interviews
Contextual inquiry
Critical incident technique
Ecology map
Ethnography
Experience test
Expert interviews
Focus groups
Gap analysis
Historical analysis
Inconvenience analysis
Interviews
Market segmentation
Mystery shoppers
Net scouting
Observation
Probes
Reading
Service status
Shadowing
Thinking Aloud
Trend Scouting
User surveys
5 W’s
Insight matrix
Tested and tried components
Inspirational specialists
Affinity diagrams
CATWOE
Brute think
Fishbone diagram
Lateral thinking
LEGO Serious play
Mind map
Parallel thinking
Personality matrix
Priority matrix
Specification
System thinking

Think tank
Touch points
Total quality flow-charting
Visual thinking
Body storming
Brainwriting,
- shaping
- racing
- station
Experience Sketching
Feature tree
(Group) Sketching
Idea interview
Open space technology
Parallel design
Radomiser
Think tank
Unfocused group
Card sorting
Character profiles
Cognitive walkthrough
Constructive interaction
Diagnostic evaluation
Evaluation review
Expert evaluation
Feasibility check
Focus Group
Heuristic Evaluation
Personas
Pluralistic walkthrough
Retrospective testing
PEST analysis
Sticker vote
SWOT analysis
Task analysis
Camera journal
Character profile
Empathy tools
Experience prototype
Informance
Metaphors
Mock-ups
Mood board
Mood film

Persona
Rough prototyping
Role play
Scenario
Storyboarding
Social network mapping
Tomorrow’s headlines
Try it yourself
Visioning
Affinity diagrams
CATWOE
Brute think
Fishbone diagram
Lateral thinking
LEGO Serious play
Mind map
Parallel thinking
Personality matrix
Priority matrix
Specification
System thinking
Think tank
Touch points
Total quality flow-charting
Visual thinking
Behavior sampling
Blueprint
Business plan
Guidelines
Intranet
Line of balance
Mind map
Performance testing
Post release testing
Role script
Scenario testing
Service prototype
Simulation
Specifications
Templates
Wizard of Oz

Benchmarking
Client segmentation
Context analysis
Contextual interviews
Contextual inquiry
Critical incident technique
Ecology map
Ethnography
Experience test
Expert interviews
Focus groups
Gap analysis
Historical analysis
Inconvenience analysis
Interviews
Market segmentation
Mystery shoppers
Net scouting
Observation
Probes
Reading
Service status
Shadowing
Thinking Aloud
Trend Scouting
User surveys
5 W’s
Insight matrix
Tested and tried components
Inspirational specialists
Affinity diagrams
CATWOE
Brute think
Fishbone diagram
Lateral thinking
LEGO Serious play
Mind map
Parallel thinking
Personality matrix
Priority matrix
Specification
System thinking
Think tank
Touch points
Total quality flow-charting
Visual thinking
Body storming
Brainwriting, -shaping, -racing, -station
Experience Sketching
Feature tree
(Group) Sketching
Idea interview
Open space technology
Parallel design
Radomiser
Think tank
Unfocused group
Card sorting
Character profiles
Cognitive walkthrough
Constructive interaction
Diagnostic evaluation
Evaluation review
Expert evaluation
Feasibility check
Focus Group
Heuristic Evaluation
Personas
Pluralistic walkthrough
Retrospective testing
PEST analysis
Sticker vote
SWOT analysis
Task analysis
Camera journal
Character profile
Empathy tools
Experience prototype
Informance
Metaphors
Mock-ups
Mood board
Mood film
Persona
Rough prototyping
Role play
Scenario
Storyboarding
Social network mapping
Tomorrow’s headlines
Try it yourself
Visioning
Affinity diagrams
CATWOE
Brute think
Fishbone diagram
Lateral thinking
LEGO Serious play
Mind map
Parallel thinking
Personality matrix
Priority matrix
Specification
System thinking
Think tank
Touch points
Total quality flow-charting
Visual thinking
Behavior sampling
Blueprint
Business plan
Guidelines
Intranet
Line of balance
Mind map
Performance testing
Post release testing
Role script
Scenario testing
Service prototype
Simulation
Specifications
Templates
Wizard of Oz